Shop with peace of mind
We’ve got your
back
Our goal is to make your experience on our platform as seamless and enjoyable as possible. If ever you need some support, we are always ready to help you out.
Subscription Box Support
01
CONTACT CREATIVES AUCTION
In the event that you are not satisfied with the content of your box, please do not hesitate to send us an email at [email protected] with your complaint and we’d be sure to follow up with you within 24 hours at most.
02
CONTACT CREATIVES AUCTION
Our team will work with you to ensure that your complaint is resolved as we are keen on providing top-notch services to all our subscribers!
Marketplace Support
01
CONNECT WITH ARTIST
As a marketplace for African Creatives, when you place an order, it is fulfilled by the creator of the work that you are purchasing. Hence, if you have questions about a recent order made, the artist behind the work should be your first point of contact for questions.
02
CONTACT CREATIVES AUCTION
In the event that you are not able to get satisfactory support from the creator of the work, please do not hesitate to send us an email at [email protected] with your complaint and we’ll be sure to follow up with you within 24 hours.
03
RESOLVE COMPLAINT
Our team will work with you to ensure that your complaint is resolved as we are keen on providing top-notch services to ensure repeat buyers!
SECURE PLATFORM
We are Committed to Your Security & Privacy
Creatives Auction is a privacy-first platform. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information.
View our Privacy Policy
All credit card information sent to Creatives Auction is encrypted using Transport Layer Security technology (TLS) and tokenized with our credit card processors. Creatives Auction stores no sensitive credit card information.