Artworks on wall

Shop with peace of mind

We’ve got your

back

Our goal is to make your experience on our marketplaceas seamless and enjoyable as possible. If ever you need some support, we are always ready to help.

Marketplace Support

01

CONNECT WITH ARTIST

As a marketplace for African visual artists, when you place an order, it is fulfilled by the creator of the artwork that you are purchasing. Hence, if you have questions about a recent order made, the artist behind the work should be your first point of contact for questions.

02

CONTACT CREATIVES AUCTION

In the event that you are not able to get satisfactory support from the creator of the work, please do not hesitate to send us an email at [email protected] with your complaint and we’ll be sure to follow up with you within 24 hours.

03

RESOLVE COMPLAINT

Our team will work with you to ensure that your complaint is resolved as we are keen on providing top-notch services to ensure repeat collectors/buyers!

SECURE PLATFORM

We are Committed to Your Security & Privacy

Creatives Auction is a privacy-first platform. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information.

View our Privacy Policy

Creatives Auction Account Privacy
Creatives Auction Payment Security

All credit card information sent to Creatives Auction is encrypted using Transport Layer Security technology (TLS) and tokenized with our credit card processors. Creatives Auction stores no sensitive credit card information.

Got other questions?

You can reach out to us via our Contact Form

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